NO-RETALIATION

No employee will be penalized for use of the problem resolution procedure, as long as the employee presents such request for management review courteously and in good faith, and abides by the decisions and instructions of the management while the matter is under review (unless such instructions fall within the definition of serious supervisory misconduct described in the last part of this section). 

Not every problem can be resolved to everyone's total satisfaction. However, we believe that most problems arise through miscommunication or lack of understanding of the reasons of PHK CPA (or of a co-worker) for a particular decision - so, if the problem can be resolved by talking through the concerns of the employee, everyone will benefit by the elimination of most workplace conflicts.